7  DAY REFUND GUARANTEE

You can submit refund requests within 7 days of your items being delivered! You can do it by sending an email to…

ORDER CANCELLATION

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

REFUNDS

We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

Customers will be responsible for paying return shipping costs.

We do not issue a refund if:

Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

Need help?

Contact us at info@dubaiscents101.com for questions related to refunds and returns.